Does this work for a business like yours?
It does if your customers call you. Human Element is built around salons and spas, HVAC and plumbing, and auto repair, and also serves property managers, small law practices and restaurants. The receptionist is made from your own services, hours, prices and policies, whatever you do.
Salons and spas
Your hands are busy and the phone rings in the middle of a client's appointment.
Booking and rescheduling requests
It takes the service wanted, a preferred day and time, and the client's name and number, and passes the request to your team.
Price and service questions
It answers from the menu of services and prices you gave us, and says so plainly when a question is outside it.
Hours, location and policies
Opening hours, where to park, how late is too late and what your cancellation policy says are answered the same way every time.
Messages for a specific stylist
It takes a complete message for a named person, so the right team member sees it.
HVAC and plumbing
Your technicians are on a roof or under a sink, and a missed call is a job that goes to the next listing.
Urgent or routine
It asks the questions you decide matter, such as whether there is a safety concern, and records the answers for whoever follows up.
Address and service area
It collects the job address and describes your service area as you gave it to us.
The problem, in the caller's words
A clear note of what is wrong, what the caller has already tried and the best number to reach them.
After-hours calls
Calls outside your hours are answered and recorded instead of rolling to a voicemail box, and handled the way you set.
Auto repair
The shop is loud, the service writer is with a customer, and the phone keeps ringing.
Drop-off and appointment requests
Make, model, the symptom and a preferred day are recorded in a complete message for your service desk.
Hours and where to find you
Opening times, address and how drop-off works, answered from what you told us.
Status calls
Customers asking where their car is get a clear answer about what it can and cannot tell them, and a message goes to the person who can.
Quote requests
It takes the details of the job so your team can reply, rather than guessing a price it was not given.
Property management
Tenants, owners and prospects all call the same number.
Human Element serves property managers. The receptionist is built from your own policies and answers callers from them, taking a full message whenever a call needs a person.
Legal intake
A new enquiry deserves a proper first conversation.
Human Element serves small law practices. The receptionist takes a caller's details and the reason for the call, and does not give legal advice.
Restaurants
The phone rings at the busiest moment of service.
Human Element serves restaurants. The receptionist answers from your own hours, location and policies, and takes a complete message when a call needs your team.
Not on the list?
If customers phone your business, ask us. We do not serve healthcare businesses today. Contact us and tell us what you do.