What happens when someone calls your business
The AI answers, tells the caller it is an AI assistant, and helps using your own services, hours and prices. When it cannot handle something it does not guess: it takes a full message or hands off. Every call is recorded and you can read what happened on it.
A call, step by step
Someone rings your business
A customer calls with a question, a booking request or a problem. They never reach a voicemail box or a ringing line.
The AI answers and says what it is
It greets the caller, tells them they are speaking with an AI assistant, and asks how it can help.
It helps from what you told us
It answers using your services, hours, prices and policies. If it can complete the request, it does. If it cannot, it does not guess: it takes a full message or hands off.
You read what happened
Every call is recorded and you can read what happened on it, so you can see what was asked and how it was handled.
What it sounds like in practice
Hi, is anyone there? My furnace just stopped and it's freezing in here.
You've reached the AI assistant for the service desk, and I can help. First, is there a gas smell, or is anyone unsafe?
No, it's just cold.
Thanks. I'll take your name, the address and the best number, and pass it to the team with everything you've told me.
Want to hear it? Call the demo line on (555) 010-0142.
Where the people come in
People build the receptionist from your business, and they are who you talk to when something needs changing. On the Human Element plan, a live person is also on hand during business hours, so a caller who needs a human can reach one.
What you can count on, on every call
Callers are told it is an AI.
Every call opens with the caller hearing they are speaking with an AI assistant. That disclosure cannot be switched off.
Every call is recorded and readable.
Calls are recorded, and you can read what happened on every one, so nothing is a black box.
Built from your business, not a script.
The receptionist is made from your own services, hours, prices and policies. It answers from what is true for you.
It does not guess.
When the AI cannot handle something, it takes a full message or hands off. It does not make up an answer to keep the call moving.